At SoftLinks, we strive to ensure that your products and services are delivered in a timely and efficient manner. The following outlines our shipping and delivery policies for both digital and physical goods.
1. Delivery Methods
Since SoftLinks primarily offers digital services like web design, app development, hosting, and IT solutions, the majority of our “delivery” pertains to online solutions, content, and support services.
Digital Products and Services:
Once your order has been processed and payment has been confirmed, you will receive an email with a link or access details to download your product, access your website or app, or use the IT solutions provided.Physical Goods (if applicable):
If you order any physical products (e.g., promotional materials, physical backup devices, hardware for hosting services), we partner with trusted shipping carriers to ensure timely delivery. Shipping times will depend on the destination and the size of the order.
2. Processing Time
For digital services, once payment is confirmed, processing typically takes [X] business days. We will inform you of any delays or issues regarding your order. For physical items, processing will take [X] business days, after which they will be shipped via your selected shipping method.
3. Shipping Costs
Domestic Shipping:
The cost for shipping physical goods within [Your Country] will be calculated at checkout. Prices may vary based on your location and the weight/size of the product.International Shipping:
For international shipments, the shipping cost will be calculated during checkout, taking into account the destination country, product weight, and preferred shipping method.Free Shipping:
Occasionally, we may offer free shipping promotions on certain items. This will be clearly indicated at checkout.
4. Estimated Delivery Times
Digital Products/Services:
Once your payment has been processed, digital products or services are typically available for download or access immediately. You will receive an email notification containing all the necessary access links or details.Physical Products:
Estimated delivery times depend on the destination:Domestic: 3–7 business days.
International: 7–21 business days, depending on your location.
Please note that these are estimated delivery times and may vary due to external factors like customs delays or shipping carrier issues.
5. Tracking Your Order
Once your physical product has shipped, you will receive a tracking number via email. You can track your shipment using the tracking link provided by the carrier.
6. Delivery Issues
Missing or Lost Packages:
In case of a missing or lost package, please contact our support team immediately. We will work with the shipping carrier to resolve the issue.Damaged Items:
If you receive a damaged product, please notify us within [X] days of receiving it. We will offer a replacement or refund, depending on your preference and the nature of the damage.
7. Shipping Restrictions
We currently ship to [list of countries or regions]. If your country or region is not listed, please contact us for more information.
8. Changes to Shipping Address
If you need to change your shipping address after your order has been placed, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to make changes. However, we will do our best to accommodate any requests before the shipment occurs.
9. Custom Duties and Taxes
For international shipments, customs duties, taxes, or fees may apply. These charges are the responsibility of the customer, and we recommend checking with your local customs office for further details before placing your order.
10. Returns and Exchanges (for Physical Products)
If you wish to return or exchange a physical product, you must notify us within [X] days of receiving the item. Products must be in their original condition for return or exchange. Please note that certain products may not be eligible for return (e.g., custom-made items or services that have already been rendered).