Return and Refund Policy

SOFT LINKS > Return and Refund Policy

At Soft Links, we strive to deliver high-quality digital services including website design, app development, hosting, and other IT solutions. Customer satisfaction is important to us. This Return and Refund Policy outlines the terms under which refunds may be issued.

1. Service-Based Nature of Business

Due to the digital and service-based nature of our offerings, returns are not applicable. However, we do consider refund requests under certain conditions, as outlined below.

2. Refund Eligibility

You may be eligible for a full or partial refund if:

  • The project has not been started or no substantial work has been done.

  • A duplicate payment was made in error.

  • The services delivered were not as agreed upon in the signed proposal or scope of work.

  • There is a failure to deliver the service due to internal issues on our part, not caused by customer delays or lack of communication.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Change of mind after the project has commenced.

  • Delays or issues caused by lack of client communication, unresponsiveness, or failure to provide necessary inputs.

  • Work has been substantially completed as per the agreed scope.

  • For services such as domain registration, web hosting, or third-party licenses, as these are non-refundable once purchased.

  • Custom software or design projects where time and resources have already been invested.

4. Cancellation Policy

  • If you wish to cancel a service, please notify us in writing at the earliest.

  • For monthly services like hosting or maintenance, cancellations must be made at least 7 days before the next billing cycle to avoid being charged.

5. Process for Requesting a Refund

To request a refund, please contact us with the following:

  • Full name

  • Invoice number or transaction details

  • Reason for the refund request

  • Any supporting documentation or evidence

Send your request to:
📧 info@softlinks.com
📞 +91 77992 69779
🏢 Soft Links, FF24, 1st Floor, Gupta’s Mid Town, Guntur Road, Ongole – 523002

Our team will review your request and respond within 7–10 business days.

6. Dispute Resolution

If you are dissatisfied with our decision, we encourage open communication to resolve the issue amicably. If necessary, disputes will be subject to the legal jurisdiction of Ongole, Andhra Pradesh, India.

7. Changes to This Policy

We may update this Return and Refund Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Please review this policy periodically.